General Terms and Conditions TAXI UNO

The customer is assumed to be aware of and to agree to these general terms and conditions. Any special conditions that are agreed upon shall apply in addition to these.

Applicable to all customers, travellers, and persons using the taxi service of TAXI UNO.

1. These general terms and conditions apply to the passenger transport offered by TAXI UNO to its customers.

2. Requests for the transport of persons to an airport, train station, or other location must be made exclusively by email or via the website. Requests by phone are only permitted with our consent; however, we accept no responsibility for misunderstandings in the latter case.

3. At the time of booking, the customer must provide all details relevant to the requested transport. This includes, among other things, the name, address, phone number, number of passengers, destination, dates, and times of travel. For airport or station transfers, this also includes the flight or train number of the inbound journey.

4. Toll and parking costs are always charged additionally to the customer, unless otherwise stated in the quote.
5. Wearing a seatbelt is required by law. Any fine resulting from non-compliance will be charged to the passenger.

6. Lost revenue due to damage or soiling caused by the customer — such as spillage, vomiting, etc. — will be charged. An amount of €50 to €250 must be paid immediately to the driver.

7. In the event of incorrect or missing information as referred to in article 3, TAXI UNO cannot be held responsible for the failure to carry out the transport (on time).

8. TAXI UNO is in no case responsible for delays, incorrect bookings or information, and any resulting additional costs charged as a consequence.

9. Invoices are payable within 10 days of receipt. In the event of non-payment by the due date, a fixed penalty of 10% on the total amount will be charged automatically and without any prior notice of default. A late payment interest of 9% will also be charged to the customer in the event of non-payment. Complaints or objections must be submitted in writing by registered mail within 7 days of receipt of the invoice to be admissible.

10. If a transfer is booked by a travel agency or company on behalf of third parties, the former shall also be liable for costs that cannot or will not be borne by those third parties.

11. If the user cancels the ride at least 48 hours before departure, no costs will be charged. If the user cancels less than 48 hours but more than 24 hours in advance, a fixed cancellation fee of 25% of the fare will be charged. If the user cancels less than 24 hours in advance, a fixed fee of 50% applies. If the user cancels less than 12 hours in advance, a fixed fee of 75% applies. If the ride is cancelled less than 4 hours before departure, or if it was not cancelled but does not take place, the user will owe the full calculated fare to the carrier.

12. Fuel surcharge. Fuel prices play a significant role in the cost of our services. As of 01/04/2026, we will therefore apply a fuel surcharge. We use a flexible fuel surcharge based on official maximum prices (incl. VAT), which can be consulted on the FPS Economy website (Official price of petroleum products | FPS Economy). Our surcharge applies when the maximum price for diesel exceeds €1.70/l. The surcharge is evaluated and adjusted monthly. The table below shows which percentage applies at each fuel price level. The fuel surcharge will be listed separately on the invoice. €1.70/l = 0%, €1.80/l = 1%, €1.90/l = 2%, €2.00/l = 4%, €2.10/l = 5%, €2.20/l = 6%, €2.30/l = 7%, €2.40/l = 8%, €2.50/l = 9%, €2.60/l = 11%, €2.70/l = 12%, €2.80/l = 13%, €2.90/l = 14%, €3.00/l = 15%,…

13. TAXI UNO emphasises its professional commitment to doing everything possible to deliver passengers to their destination on time. However, TAXI UNO will in no case accept any liability for the failure to deliver goods or persons at the intended destination at the scheduled time, regardless of the type of damage possibly caused. Our liability will in all cases be limited to the maximum amount of the transfer, regardless of the extent of directly attributable damage. Indirect damages are not eligible for compensation.

14. TAXI UNO cannot in any case be held liable for any damage caused by force majeure (e.g. traffic jams, strikes, weather conditions, roadworks, traffic congestion, etc.).

15. Deviations from these terms and conditions are only enforceable against us if they have been confirmed by us in writing by registered mail.

16. Belgian law applies to this agreement. Only the courts of the judicial district of Hasselt have jurisdiction to hear any potential disputes.